How to write a IT Support CV

The conventions below are the ones this field actually uses. They are what the builder applies when you pick IT Support / SysAdmin, and what the rating checks a finished CV against.

What it must contain

Leave any of these out and the CV reads as incomplete to someone who hires in this field:

Technical Skills
Work experience — Ticket volume, resolution time, user base supported, uptime. Support is measured work.

The order to put them in

Order is not cosmetic. What sits at the top is what gets read before someone decides whether to keep reading.

Professional summary
Technical Skills
Certifications
Work experience
Education
Achievements
Languages
Projects

Section by section

Certifications — CompTIA, Microsoft, Cisco, ITIL - list the level and year.

What to put numbers on

The single most common reason a CV in this field reads as weak is that nothing in it is measured. These are the figures that mean something here:

tickets per week · first-call resolution · uptime · users supported · SLA met

Verbs that carry weight

Openers like “responsible for” and “worked on” describe a job description rather than a person. In this field these do the work instead:

Resolved · Configured · Migrated · Automated · Documented · Restored

Length

1 to 2 pages is normal for this field.

Build a IT Support CV See a worked example

Free, no account, and nothing is uploaded — the builder runs in your browser and the CV never leaves it.