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How to write a Retail CV

The conventions below are the ones this field actually uses. They are what the builder applies when you pick Retail / Customer Service, and what the rating checks a finished CV against.

What it must contain

Leave any of these out and the CV reads as incomplete to someone who hires in this field:

  • Work experience — Sales against target, footfall, basket size, CSAT and how many people you were responsible for.

The order to put them in

Order is not cosmetic. What sits at the top is what gets read before someone decides whether to keep reading.

  1. Professional summary
  2. Work experience
  3. Skills
  4. Education
  5. Certifications
  6. Achievements
  7. Languages

What to put numbers on

The single most common reason a CV in this field reads as weak is that nothing in it is measured. These are the figures that mean something here:

sales vs target · CSAT · basket size · shrinkage · calls per day

Verbs that carry weight

Openers like “responsible for” and “worked on” describe a job description rather than a person. In this field these do the work instead:

Sold · Exceeded · Resolved · Trained · Merchandised · Reduced

Length

One page is the norm here.

Build a Retail CVSee a worked example

Free, no account, and nothing is uploaded — the builder runs in your browser and the CV never leaves it.

Related fields

Aviation · Culinary · Hotels · Skilled Trades